Wheelchair repairs have been in the spotlight (news) lately and not in a good way due to users waiting for their wheelchairs to be repaired. This has led to a movement in the industry from patient advocates for "Right to Repair" which has many tentacles and while premise is understandable some of the legislations have focused on things that won't fix the issue. There are several issues contributing to this such as insurances not paying for travel time, diagnostics, and enough for labor and some even requiring prior authorization. However, all suppliers know this going into it and if they agree to provide the wheelchair, they should have adequate technicians to service the product they sell. Actually, this requirement is in the CMS DMEPOS Quality Standards. "The RTS (rehab technology supplier) must have 1 or more trained technicians to appropriately service each location depending on business size and scope." These standards are not new, however, apparently there is no enforcement of them with suppliers who do not have the appropriate number of trained technicians to service the volume of new wheelchairs they provide. There are several keys to being able to meet the DMEPOS Quality Standards - trained technicians, detailed documentation and quality products. In this session the panel will discuss why we are where we are, what is being done to address it and how can our industry accomplish what is needed given the challenges that are in place.